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Frequently Asked Questions

CBD Information

An extract is a method of preparation that ends up concentrating the ingredients and compounds of the input material – in this case, we’re talking about extracts pulled from hemp! Hemp contains phytocannabinoids such as terpenes and flavonoids from the hemp plant. Very exciting stuff, we know.
CBD stands for Cannabidiol, the primary compound found naturally in hemp. Unlike THC, CBD is not going to get you high or have you feeling intoxicated at all. Susan’s Own products are made with Full-Spectrum CBD.
CBD will not get you high. What you’re going to feel is a sense of relief and relaxation. Your head won’t be swimming and you won’t become a space cadet, but you will love the way our CBD makes you feel!
Full-spectrum CBD products, also known as whole-plant extract, are the least processed and filtered CBD products. Full-spectrum CBD contains the fullest possible profile of hemp plant compounds, meaning it contains the plant’s natural terpenes, flavonoids, and cannabinoids. These cannabinoids include small amounts of THC (tetrahydrocannabinol), CBN (cannabinol), CBG (cannabigerol), and more. Full-spectrum hemp CBD contains no more than 0.3 percent THC, which isn’t enough THC to cause any psychoactive effects. Full-spectrum CBD is considered the most effective and beneficial due to the other compounds working together in a phenomenon called the entourage effect. If you aren’t concerned about THC, choose a full-spectrum CBD product to get the most out of your CBD product.
Let’s get nerdy for a minute: CBD isolate is made up almost entirely of CBD molecules that have been isolated from parts of the hemp plant. CBD from full spectrum hemp extract contains many different components including cannabinoids and terpenes. Broad spectrum hemp extract falls somewhere between the two.
CBD is federally legal in the United States. However, different states have different rules and regulations on CBD.
Susan’s Own products contain CBD from full spectrum hemp extract (Bath Bombs excluded), which contains non-intoxicating, trace amounts of THC (less than 0.3%). Because the compounds analyzed in drug tests, the testing methods, and levels of detection vary, we are unable to make any claims or guarantees regarding use of our products and drug tests.

Product Information

Susan’s Own products are tested by third party labs. You can view lab results here.

We never test Susan’s Own products on animals.
Proudly! No animal byproducts are included in our products.
Susan’s Own products should be used by people who are 21+.
Pets can benefit from CBD use as well! Currently we don’t offer a formula specifically designed for pets, so we don’t recommend giving your pets Susan’s Own products. If you plan to use CBD to enrich your pet’s life, make sure you consult with your Veterinarian prior to use.
Do not use Susan’s Own products if you are pregnant or breastfeeding. As always, be sure to consult with your healthcare provider.
Please consult your physician before using Susan’s Own products if you have a medical condition or take pharmaceutical drugs.

Shipping Information

We currently ship to:Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Indiana, , Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Vermont, Virginia, Wisconsin, Wyoming

We do not currently ship to: Alaska, California, Georgia, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia.

Shipping is free!If you need it extra quick, we do offer upgraded UPS 2nd Day-Air.

We ship orders during normal business hours, Monday – Friday. Orders will be shipped within 1-2* business days.

Our free shipping option is UPS Ground (3-5 business days). Please note that we cannot ship to PO boxes.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! If you do not receive a confirmation email, please email help@susansown.com with subject line “MISSING TRACKING LINK”. In the body, include the full name used on the order and the date the order was placed.

*Note: Processing time is subject to change to up to 3 business days if we are experiencing a high volume of orders

You’ll receive a shipping confirmation email with a tracking number once your order ships. You can also track your order through your order history in your account! If you’re still having trouble, email help@susansown.com with your order number and the title “Missing Tracking Link”.

We only ship to one address per order. If you need to ship to multiple addresses, please place multiple orders.
Unfortunately at this point in time we are unable to ship to APO addresses.
Unfortunately at this point in time we are unable to ship to PO addresses.

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